Terms of Service

These Terms of Service (“Terms”) govern your use of the Metry platform and services (“Service”), provided by Metry Ltd, 5 Beaconsfield St, London N1C 4EW (“Metry”, “we”, “us”). By creating an account or using the Service, you (“you”, the “Customer”) agree to these Terms. If you are agreeing on behalf of an organisation, you confirm you have authority to bind it.

1. The Service

Metry provides software for collecting, monitoring, and reporting on portfolios, programmes, and impact — including inviting third parties to submit data, generating dashboards and reports, and related features. We may improve, change, or add to the Service over time.

2. Accounts and eligibility

You must provide accurate account information and keep it up to date. You are responsible for activity under your account and for keeping your access credentials secure. The Service is for business and professional use, not for consumers, and is not directed at children.

3. Your data and your responsibilities

3.1 You retain all rights in the data you and your invited submitters enter into the Service (“Customer Data”). You grant Metry the rights needed to host and process Customer Data to provide the Service.

3.2 As between the Parties, you are the controller of Customer Data and Metry is the processor; this processing is governed by our Data Processing Agreement (DPA), which forms part of these Terms. Our handling of personal data is described in our Privacy Policy.

3.3 You are responsible for the Customer Data and for having a valid legal basis to collect and process it, including obtaining any required notices or consents from the people whose data you collect through the Service.

3.4 Your data and derived data. Individual performance data, reports, and submissions entered into Metry by or on behalf of a reporting organisation remain the property of that reporting organisation. Metry retains a worldwide, perpetual right to create, use, and commercialise aggregated, anonymised, and derived data and analyses, provided no individual organisation is identifiable without its consent.

4. People you invite (submitters)

The Service lets you invite third parties — such as founders, grantees, or site leads — to submit data through private links. You are responsible for those invitations, for the relationships with the people you invite, and for the lawfulness of the data collected from them. Metry processes their submissions on your behalf as your processor.

5. AI features and your reliance

Parts of the Service use artificial intelligence to extract information from documents and to draft report narratives from the data you and your submitters provide. AI output is generated from your data to assist you, and it can be inaccurate, incomplete, or wrong. Metry does not warrant that any AI output — or any other output, metric, analysis, or report produced by the Service — is accurate, complete, current, or fit for any purpose.

You are solely responsible for reviewing, verifying, and validating any output before relying on it, sharing it, or making any decision based on it. You use the Service and its outputs at your own risk.

6. Acceptable use

You will not: use the Service unlawfully or to infringe others’ rights; upload content you have no right to use; attempt to access other customers’ data or to breach the Service’s security; reverse engineer or copy the Service except as the law allows; or use the Service to build a competing product. You will not submit data you are not permitted to share.

7. Fees, trials, and access

7.1 Access may be offered on a trial or pilot basis. Where the Service is paid, fees are as set out in your order, quote, or plan. Unless stated otherwise, fees are exclusive of VAT and other taxes.

7.2 At the end of a trial, or for non-payment, we may pause or limit access to the Service until the account is upgraded or fees are paid. We will give you reasonable notice and a route to retrieve your data where required.

7.3 Except as set out in our Refund Policy and as required by law, fees are non-refundable once the relevant period has begun.

8. Intellectual property

Metry and its licensors own all rights in the Service, including its software, design, metric library, and content (excluding Customer Data). These Terms grant you a non-exclusive, non-transferable right to use the Service during the term, and nothing more. Feedback you provide may be used by us without restriction.

9. Confidentiality

Each party will protect the other’s confidential information and use it only to perform under these Terms. This does not apply to information that is public, independently developed, or required to be disclosed by law.

10. Disclaimers; no responsibility for results

10.1 The Service is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, or that any output (including AI output, metrics, analyses, or reports) is accurate, complete, or suitable for any decision you make.

10.2 The Service is a tool to help you collect, organise, analyse, and report data. Any decisions you make, and any results, outcomes, or consequences arising from your use of the Service or reliance on its outputs — including AI-generated outputs and reports — are your sole responsibility. To the fullest extent permitted by law, Metry is not responsible or accountable for, and accepts no liability for, any such decisions, results, outcomes, or consequences. This includes any investment, funding, reporting, compliance, or operational decision you or any third party makes using the Service or its outputs.

11. Limitation of liability

11.1 Nothing in these Terms limits liability that cannot be limited by law (including for death or personal injury caused by negligence, or for fraud).

11.2 Subject to 11.1, neither party is liable for indirect or consequential loss, loss of profit, revenue, goodwill, or data.

11.3 Subject to 11.1, each party’s total liability arising out of or in connection with these Terms is limited to the fees paid or payable by you for the Service in the 12 months before the event giving rise to the claim.

12. Indemnity

You will indemnify Metry against claims, losses, and costs arising from your Customer Data, your use of the Service, or your breach of these Terms — including claims that your Customer Data infringes a third party’s rights or was collected or processed unlawfully.

13. Term, suspension, and termination

13.1 These Terms apply for as long as you use the Service or have an account.

13.2 Either party may terminate for material breach not cured within 30 days of notice. We may suspend access immediately where necessary to protect the Service, other customers, or to comply with law.

13.3 On termination, your right to use the Service ends. We will delete or return Customer Data in line with the DPA and our Privacy Policy. Clauses that by their nature should survive (including 3, 8–12) survive termination.

14. Changes to these Terms

We may update these Terms as the Service evolves. We will post the updated version with a new date and, for material changes, take reasonable steps to notify you. Continued use after changes take effect means you accept them.

15. Governing law and disputes

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, subject to any mandatory rights you have under local law.

16. General

These Terms, together with the DPA, the Privacy Policy, and any order or plan, are the entire agreement between us on this subject. You may not assign them without our consent; we may assign them to an affiliate or in connection with a merger or sale. If any provision is unenforceable, the rest remains in effect. Failure to enforce a provision is not a waiver. Notices to Metry should be sent to hello@metry.ltd.

17. Contact

Metry Ltd, 5 Beaconsfield St, London N1C 4EW — hello@metry.ltd.